About Us- FAQ
EFFECTIVE NOVEMBER 22, 2021:
We are now open for Holiday Collection orders, with a LIMITED inventory. IMPORTANT: Dry ice shortages persist in the area, as medical use is priority, and we are finding we have to order 5 business days in advance. As a result, we encourage you to order BEFORE DECEMBER 6 to ensure delivery before Christmas. ALL ORDERS are subject to availability of dry ice for shipping. If we are unable to fill your order, we will provide a refund promptly. Thank you for understanding.
Please refer to our Where to Find Us page to locate a retail store in your area that carries our desserts.
We ship FROZEN on MONDAY so your treats don't sit in a truck over the weekend. Gem City Fine Foods ships via UPS, which calculates your shipping costs at checkout. We want your products to arrive in great condition, but please understand that once the box leaves our facility, it is literally out of our hands, and we cannot guarantee.
Please note: We do NOT ship during holiday weeks.
FAQ 2021 (Click left for more info.)
PRODUCTS ARE LISTED HERE AT ONLINE RETAIL PRICE.
Retail and food service buyers, please scoot over to our Wholesale & Foodservice page or reach out for information on purchasing wholesale through distributor or FOB at email@example.com. Thank you!
Recognizing the need for truly delicious quality gluten-free foods, Gem City Fine Foods moved into a dedicated bakery facility in 2012. We now produce exclusively certified gluten-free (and nut-free) gourmet desserts. We offer a wide range of options of exceptional quality and flavor, and are continually evolving our line. In 2018, we removed nuts and soy milk from our products and facility to further accommodate the food allergic dessert lover.
Our products are certified through the Gluten-Free Certification Organization (GFCO) via the Gluten Intolerance Group (GIG). Their testing and our standards exceed the current FDA regulations and international standards of 20 parts per million (PPM). GCFF maintains our products at a gluten-free level that is much higher than international standards. Our facility is nut free as well.
Gem City Fine Foods' unwavering commitment to support the gluten-free and allergen community is fulfilled in part by our excellent manufacturing standards to create only the best in safe high-quality delicious gluten-free products. We participate annually in food safety and gluten-free audits, bringing in a third party to validate and help us ensure that our product meets or exceeds industry standards. This commitment is embraced by every Gem City Fine Foods team member. In turn, we works cooperatively with our suppliers and constituents and utilizes resources wisely and ethically to achieve and maintain sustainable success. We use high-quality ingredients, including only cage-free eggs and synthetic hormone-free dairy ingredients in our dedicated bakery.
Our dedicated team of bakers, kitchen and office assistants, and packaging staff is led by Owner/Operating Member Richard Kent; CEO/ SVP Sales & Marketing Lisa Cox, a 7+-year veteran of the company, and Operations Manager Liam Chenail, who brings an inside knowledge of our company and fresh energy to the team. We enjoy cooking at home and experimenting with new gluten free ideas.
Above: Owner Rick Kent and CEO/ SVP Sales & Marketing Lisa Cox enjoy getting out of the Laramie WY administrative office to meet with people at trade shows and gluten free/ food allergy expos. Below left: Operations Manager Liam Chenail in his former domain, the Packaging Room.
Above right: Bookkeeper and Office Assistant Dianna Orrels dots the I's and crosses the T's for us in Laramie, WY.
Below left: Head Baker Abby Swainston at work in the bakery.
Below left: Packaging Lead DJ Williams has things covered in that department, and right: Assistant Baker Denise in the production area.
Below left: Social Media and Marketing Assistant Jesse Erickson helps keep us visible.
We are pleased to have assistance from a number of people and companies outside the Gem City Fine Foods walls, including :
Jack Marcelis, New-Gen Marketing, Retail Sales Broker
Super Natural Sales, NW Broker
Amy Levy PR, PR and marketing firm
Artisanal Touch's Sheri and Parker; Michele Dodane and Megan Flora, local Brand Ambassadors
Monica Smith, SQF Level 2 Food Safety Consultant
Alicia Branham, Bran Marketing
Our Distributors: KeHE, Nicholas and Co, Sysco, UNFI
Feel free to contact us at 801/746-4454 or firstname.lastname@example.org. We will make sure your question reaches the right contact.
Gem City Fine Foods
3403 S., 1400 W., Ste. C
West Valley City, UT 84119