We received this feedback postcard in the mail today, and it made me think to put it out there: We love reviews. Not just because when they are great, we feel happy, but because there is always some information we can use to improve our products or customer service. Even a great review reminds us that we may be doing well, but that’s no reason to sit back and think we can’t do better.
For instance, you may know our products are available on Amazon. (Just click on the icon on our website to visit and order.) We ship frozen, and include a postcard just like the one you see here. But our desserts have not always arrived nice and cold, or still frozen, and in lovely condition. Over the past couple years we have learned a lot from customer feedback, have dropped one option for shipping, and have invested a lot of time, money and thought into packaging materials that will allow us to get that gluten free treat to you anywhere in the continental US, ready to eat.
In fact, we are excited to say we are partnering with Perishable Shipping Solutions to improve on our shipping to you, including moving to a new package that is recyclable and breaks down in water for a much more environmentally friendly package than the styrofoam we have used in the past. The Eastern part of the country will now receive orders from the PSS facility in Ohio, while the Western region will continue to receive orders straight from our bakery in Utah. This will allow us to reduce shipping time- and costs, passing the savings on to the customer, and increase the likelihood that packages will arrive frozen or cold.
So, when you order from Amazon, please send us that postcard. It will only take you a few minutes to complete, and it will give us a chance to consider how we might further improve our products and customer service. And please complete a review right on Amazon to help us get feedback and to help other celiac or gluten free dessert lovers find a treat they love.
And if you buy our desserts at a store, or try them at a demo or expo, and love them, please review us on our Facebook page. We add these reviews to our website and to our testimonials page, which we print out to give to potential buyers. Showing buyers how mcuh the customer likes our desserts increases the possibility that down the road you may find us in more stores, at your school, in a local restaurant… Who knows?
Finally, we are happy to say our Baker, Whitney, is now able to devote more time in the kitchen to new product development and current product improvement. That means more sweet choices for the customer! Let us know by email or phone call (see our Contact page for how to get in touch) what new certified gluten free frozen dessert you’d like to be able to enjoy.
And thank you for your feedback!